Refund policy

Last updated: November 13, 2026

Refund within 14 days

If no video has been delivered to you yet, you can ask for a full refund of your first payment within 14 days of purchase.

After a video is delivered

A video is custom-made digital content. Once the first video has been delivered at your request, the payment for the current month is no longer refundable. If a video has a defect (timing error, unreadable file), we fix it free of charge.

Cancellation

You can cancel at any time. No further payment is taken after cancellation.

How to ask

Write to [email protected] from the email address used for the purchase. We reply within 3 business days.