Terms of sale

Last updated: November 13, 2026

1. The service

Vuezy creates animated videos from the voiceover or script supplied by the customer. If the customer supplies only a script, the voiceover is created with a synthetic voice. Videos are delivered electronically as MP4 files.

2. Plans and prices

Three monthly subscriptions are offered: Starter, Creator and Studio. Each plan gives a number of credits per month, shown with its price on the pricing page at the time of purchase. One credit is one second of finished video; some handmade styles cost two credits per second, which is shown before you start. The cost of each video is shown before it is made: credits are reserved at launch, the actual length is charged and never exceeds the amount shown, and they are returned in full if the video could not be made. Unused credits roll over once to the following month, up to one month of credits; they are lost when the subscription ends. Extra credit packs may be offered to subscribers: they are valid for 90 days. Applicable taxes are calculated at checkout based on the customer’s country.

3. Payment

Payment is handled by our authorized reseller, which acts as the merchant of record for the order and issues the invoice. The subscription renews automatically each month until it is cancelled.

4. Delivery

Each short video is delivered in under an hour after receiving the voiceover or script. For a long video, the delivery time is given to the customer when ordering. If there is a delay, the customer is told by email.

5. Cancellation

The customer can cancel online at any time, from the customer account or by writing to [email protected]. Cancellation takes effect at the end of the period already paid for.

6. Rights to the videos

The customer may publish and monetize delivered videos on their own channels. The customer confirms they hold the rights to the voiceover, script and materials they supply. Vuezy keeps the rights to its animation engine, styles and characters.

7. Free trial

Each person may request one free trial video of up to 15 seconds, with no credit card. It carries a small Vuezy logo. Vuezy may refuse duplicate or abusive requests.

8. Refused content

Vuezy may refuse content that is hateful, deceptive or illegal, or that copies protected characters or brands. In that case the video is not counted.

9. Results

Vuezy does not guarantee any number of views, followers or income. Results depend on the content, the channel and the platforms.

10. Contact

For any question: [email protected].